Cyclical - Frequently Asked Questions – cyclical-store

FAQs


PAYMENT

PURCHASE

DELIVERY

RETURNS

YOUR ACCOUNT

PRODUCTS

 

 

 

Payment

1. How can you guarantee safety in online orders?
- We are setup on a secure server. Any sensitive information such as your name, date of birth, etc. are all encoded. Your information is guaranteed not to be tampered during data transfer.

2. Which types of credit card do you accept?
- We only accept PayPal at the moment. However a wide range of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner’s Club and Enroute are accepted by PayPal.
Debit cards with a numeric password & pin-pad and private label credit cards are not accepted by PayPal.

3. Do you accept payments in all currencies?
- We accept currencies based on what PayPal accepts and its given conversion rate base on the day of purchase.

- The currencies that PayPal accept are: U.S. Dollar, Canadian Dollar, Euro, British Pound, Japanese Yen, Australian Dollar, New Zealand Dollar, Swiss Franc, Hong Kong Dollar, Singapore Dollar, Swedish Krona, Danish Krone, Polish Zloty, Norwegian Krone, Hungarian Forint, Czech Koruna, Israeli New Shekel, Mexican Peso, Brazilian Real, Malaysian Ringgit, Philippine Peso, New Taiwan Dollar, Thai Baht, Turkish Lira, Russian Ruble

4. Do you accept Voucher Codes?
- Yes, valid Voucher Codes can be used in our online store.

5. What other kinds of payment method do you accept?
- We currently only accept payments through PayPal.

6. When will my card be charged after I have placed an order?
- Normally, the card will be charged immediately after an order has been placed.

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Purchase

1. How do I make a purchase?
- We make sure our customers are getting a direct and simple shopping experience.
- You are highly recommended to register an account with us before making a purchase to enjoy benefits of:

  • a faster checkout
  • easy access to previous purchases and order statuses
  • tracking returns and exchanges
  • keeping yourself up to date with Cyclical’s latest news and products

- Once an account is registered, you may add items to your cart by selecting a product, size, ,color and quantity.

- Once you finish choosing your desired products, head to checkout to fill in your shipping information; such as delivery address and contact information.

- After this you will be directed to the PayPal website to proceed with your payment. Simply follow the step by step guide through PayPal to complete the payment and purchase.

- If you have any questions regarding your purchase, please contact us at info@cyclical-store.com.

2. How do I know if my desired item is in stock?
- As long as the item is available to be purchased online, the item is in stock. If any discrepancy occurs, we will contact you via email as soon as possible.

3. How do I know whether my purchase is successful?
- An automated confirmation email will be sent to you to confirm your purchase. This also means that your order is being processed.

- A dispatch confirmation email with a tracking number will be sent once your item is ready to leave our warehouse.

4. How do I modify my purchase?
- Changes(size/color) are welcomed before the purchase is dispatched. Once the item has been dispatched changes and cancellations will not be accepted.
- If your purchase is dispatched a return, exchange or refund, for more instructions on returns please see the returns section below.

5. Where is my item now?
- Go through the following steps to check the status of your order:

  • Check whether you have received a dispatch confirmation email .
  • A tracking link can be found in the email, click and input your tracking number to view information on the location of your order.
  • Check your account and your dispatch confirmation email on whether your delivery address and contact details are correct and up to date.
  • Check for all kinds of medium such as text messages, emails, and delivery cards from the couriers. Your purchase may be located at the local delivery depot due to various reasons and you may need to re-arrange a delivery.
  • Check that no other person at your address has taken the delivery package.
  • If you still cannot locate your purchase, contact us at info@cyclical-store.com with your order number, and we will work on our end to track your parcel.

6. Something is missing from my order?
- If an item is missing from your order, contact us immediately at info@cyclical-store.com with your order number and details of the missing item. We will resolve the issue as soon as possible.

- Mistakes do happen, but we will handle any errors on priority. Contact us immediately at info@cyclical-store.com for any issues.

7. My purchase information is incorrect?
- Contact us immediately at info@cyclical-store.com

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Delivery

1. Which courier service do you use for delivery?
- We are using UBX (United Business Xpress) and SF express for our deliveries.

- Cyclical reserves the right to use an alternative delivery method whenever it is more sensible.

2. When should I expect to receive my order once its placed?

  • Orders will be received within 7days of purchase

Remark: International delivery time varies, especially when shipments are subject to customs or any other procedures beyond our control.


3. How much does delivery cost?
- This depends on your location as it varies from country to country. You can find the delivery cost by going through a buying process. At the shipping address page, click your destination country and the calculation for your delivery cost will be included at the delivery cost column during checkout.

For a limited time, we are providing complimentary shipping world-wide.

4. How can I track my items?
- For UBX orders: www.ubxpress.com, input your tracking number in the dispatch confirmation email to track your item(s)
- For SF Express: www.sf-express.com, input your tracking number in the dispatch confirmation email to track your item(s)

5. How do I know that my item has been dispatched?
- A dispatch confirmation email will be sent once your purchase has been shipped. This email will provide you with a tracking number for your parcel.

6. What if I’m not home when the delivery arrives?
- UBX shipment: If delivery is not successful , package will be returned on hold in our destination ports. You will be informed by UBX to either reschedule another delivery or arrange for a pick-up.

- SF Express: A call will be made to the receiver notifying the missed delivery, and rescheduling a delivery can be arranged at their website online.

7. Can someone else sign for my delivery?
- UBX Shipment: YES, the signature is a proof of delivery.

8. Can the delivery address be different from my billing address?
- Yes, the delivery address can be different with your billing address. This service however is discretionary. We reserve the right to only ship to the billing address or to verify details with you before delivery.

9. Which country do you deliver to?
- We deliver to most countries; please refer to our shipping listing for more details.

10. Are there any custom and import charges for my item?
- Customs and import duties are charged once the parcel arrives at the destination country. These charges must be bared by the recipient.
- These charges varies from country to country.
- Please contact your local customs office to check on the charges before you order to avoid any surprises upon the arrival of your order.
- Full liabilities are to be bore by the customer when there is a return to Cyclical due to unpaid custom charges. Refund is available with a deduction of postal charges, shipment costs, custom charges, and handling fees.

11. More information is required from the customs department of my country, what should I do?
- Each country has its own unique import procedures. If you have a purchase withhold in your local customs, inform us at info@cyclical-store.com with your provision of tracking number and order number. We will do our best to help you as soon as possible.

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Returns

1. What is the policy for online returns?
- If you are not fully satisfied with the item(s) you have received, a return within 14 days of receipt with a provision that the item(s) are in original and resalable condition is possible.

- You will be entitled to receive an exchange/refund. This does not include the original postage and packaging charge. A restocking fee of US$40 will be deducted from the refund.

- Item(s) that are worn, washed or not in the original condition are not eligible for an exchange or a refund.
- This does not affect your statutory rights as a consumer.
- This is in addition to your statutory rights as a consumer.
- Make sure you enclose a completed Return Forms with your item(s) that are well packaged, so that they will not be damaged in transit.
- We cannot take responsibility to any damage or lost parcel during the return transit, so make sure the returns are insured and can be tracked.

2. How do I return an item?
- Please contact us at info@cyclical-store.com to work out a return.


3. How do I know that you have received my return?
- A confirmation email will be sent to you upon receiving your parcel. Further instructions regarding your exchange/refund will also be provided in the email.

4. How long does it take for a refund to be processed?
- Once we receive your parcel in its original/resalable condition, your refund will be processed in approximately 3 working days. However, this also depends on your card issuer.

5. Who pays for the return postage?
- Cyclical will not be responsible for the cost of returning an order unless it is a defective item; a replacement item free of charge can be sent regardless of destination.

- If you are returning a defective item for a refund, both the original shipping costs and return delivery cost will be refunded to you.

6. Why isn’t the original delivery charge being refunded?
- For non-defective items, we will only refund the cost of the item after deducting relavent charges, but not the original delivery cost.
- For defective items, we will refund both the original shipping costs and the return delivery cost.

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Your Account

1. Why do I need an account?
Enjoy the following benefits when you sign up for an account with us

  • Faster checkout
  • Easy tracking of your orders
  • Purchase history

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Products

1 Are our products genuine?
- Yes, they are all produced by our chosen suppliers.

2. The product I want is sold-out, when will they be restocked?
- We cannot guarantee the possibility of a restock. However, you can click on the “Notify me when available” button for any restock news in the product details page.

3. Can I receive more information of a product?
- Yes. simply send us an email at info@cyclical-store.com.

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